FAQ

Do you have a physical location?

Yes! We have multiple store locations throughout Ohio and Pittsburgh. For a full listing of stores, please visit our location page.

Can I use two coupon codes?

Unfortunately, we only allow 1 coupon code per transaction. We are unable to combine two coupon codes or enter 2 codes separately.

Where are you located?

Where I’m From is based out of Columbus, Ohio. Our products are in several stores across Ohio and Kentucky. For a full listing of the places you can find Where I’m From products, please visit our Locations Page.

What forms of payment do you accept?

We currently accept Paypal, Visa, MasterCard, AMEX, and Discover.

How long will shipping take once I place an order?

We make every effort to ship orders out as quickly as possible. Please allow 24 hours for processing of your order. Our standard shipping is 3-6 business days, but often packages shipped will arrive sooner.  Need it quicker? Upgrade at checkout to our 3-Day air shipping option which guarantees arrival in 1-3 business days.

How much are shipping costs?

  • There is a flat shipping fee of $4.95 for all orders
  • There is an additional $1.95 shipping fee added to glassware orders
  • Some zip codes in the west coast may qualify for additional shipping fees of $1.99
  • Spend over $75 and shipping is free
  • We offer a faster shipping method that guarantees delivery in 1-3 business days that is $10.95 for shipping

Do you ship internationally?

While we wish we could ship to all of our Where I’m From supporters across the globe, at the moment, we do not offer international shipping. We only are capable of shipping to the United States.

Where is your apparel from?

Our apparel is proudly 100% made in America. We manufacture our  apparel so we get to build each garment and decide on the fabric, fit, color, and more. We are very proud to be part of only 2% of apparel that is actually made in the USA. All apparel is designed and printed in Columbus, Ohio.

Care Instructions

We recommend washing apparel in cold water and tumble dry on low. Our apparel is all made of a tri-blend material of polyester, cotton and rayon which has minimal shrinkage.

What size should I get?

Our t-shirts are fashion-fit tees, which means the sides are tapered and the sleeves are cut higher under the arm than your average t-shirt. All shirts are a tri-blend of 50% Polyester 25% Cotton 25% Rayon. We suggest you stick with the size of shirt you would normally wear. However, if you are in-between sizes or do not like a fitted shirt, we recommend going up a size. View the sizing chart for specific measurements.

How can we sell Where I'm From apparel in our store?

We offer wholesale pricing and consignment. Please contact us below or send us an email at info@whereimfrom.com.

What's the deal with Returns & Exchanges?

Glad you asked! Our returns and exchanges are easy and user friendly. Please visit our Return & Exchanges page for more info.

Didn't find the answer you were looking for?

Feel free to reach out! Contact us below, send us an email info@whereimfrom.com or message us through Facebook. We typically will reply back within 24 hours.

For specific questions for your local store, please see store phone numbers on the locations page.

Don't see what you're looking for? Message us and we will email back within 24 hours